
It is difficult to type at the moment. I have that arm thing. You know, the arm thing caused by going to the gym for the first time in months. The thing where your muscles cease up and it’s impossible to put on a jacket. Well, I’ve been walking around with my arms outstretched, like an extra from Home & Away, knocking over vases in shops, trying to look normal.
And when shop assistants ask, “Can I help you?” and I ask for a massage, they always turn away. But that’s typical of so-called ‘customer service’ nowadays. I was in a supermarket yesterday and for the whole time the girl was serving me she was having a conversation with the boy on the neighbouring till. And while I was waiting for my change she interrupted our transaction to take a text message. To teach her a lesson I walked away without my change. She’ll think twice next time.
In Asia the attention from shop assistants is very different – they follow you around like goldfish poo. It’s considered good customer service. I find it disconcerting, like they think I’m a criminal. Often you will ask a shop-girl (always a girl in Asia) for something like a pair of black jeans and they will come back from the storeroom with a yellow scarf, and if you don’t try it on, they will take it as a snub. But I suppose they are just trying to sell, just doing their job. Australian shop assistants, on the other hand, seem to do everything they can to avoid selling you stuff. I was looking for a pair of grey shoes the other day and, rather than trying to convince that grey shoes were rubbish and that his green shoes were all the rage, the shop-guy advised me to go elsewhere, actually giving me the address of a rival shop, actively encouraging me to buy from his competitors. I almost bought the green shoes to him a lesson, but he probably would have wriggled out of it. Perhaps he had an important text message to send.